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SECTION 1: EMAIL
Key points
The following key points are covered in this section of the video. You may wish to discuss or reflect on these points after seeing this section of the programme.
• Emails are like postcards - generally short, informal and to the point.
• There is a range of email software and each generally offers the same features. The terminology they use may vary. Familiarise yourself with the features and functions of your software. Use the mouse to run the cursor over the toolbar and menu bar. A description of each button will appear.
• An email address is generally displayed in lower case lettering, with no gaps.
• Emails should include a subject heading to alert the receiver to the purpose of your correspondence.
• Cc means carbon copy. Bcc means blind carbon copy. You can use these to send mail to more than one person at a time.
• You may choose to compose your emails offline and go online only when you are ready to send your mail. This is the most cost-effective strategy for those with slow keyboard skills.
• Your software can be customised to suit your requirements. These preferences can be explored and set from within the Options or Preferences menu.
• Your software may be set up to alert you to new mail; i.e. as soon as you go online it will automatically check if there is new mail for you. If your software is not set up in this way, you will need to initiate a check for new mail.
• To read a mail item, click on it.
• When you click on Reply to respond to an email, the original message is retained within the reply. As well, the address of the sender will appear automatically in the to space. Retaining the original message when replying is a common practice as it assists the sender by reminding them of the reason for writing to you.
• Sometimes you will want to pass on a message you have received on to another person via email. This is called forwarding. When you click on the Forward option in your email menu, you will need to type in the email address of the person to whom you are forwarding the message.
• Once you start sending and receiving quantities of email, you may wish to organise your mail into folders.
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